Helping Companies Navigate Change
with
Strategic Communications
Change is inevitable – but employee confusion, resistance, and disengagement don't have to be.
You're facing a merger, acquisition, restructuring, or new strategic initiative. You need to ensure your employees know about the changes and how they may be impacted.
And guess what? You already have too much on your plate.
If this is you...we should talk.
I help companies communicate big changes clearly so employees stay informed, engaged, and committed.
A trusted advisor to CEOs, senior executives, and leaders for 30 years, I create communications that resonate, build confidence, and foster pride in the company for change management, internal, and executive communications.
What You're Facing
Merger or Acquisition
Organizational Restructure
Workforce Reduction
Leadership Transition
Major IT or HR Initiative
Desired Outcome
Consistent messaging
Leadership credibility & trust
Improved engagement & retention
Minimized disruption
Change management success
My Approach
Assess situation & potential challenges
Develop company-aligned strategy, messaging, & timelines
Implement across channels
Evaluate & adjust based on feedback
Why Work With Me?
Inform. Engage. Inspire.
Change happens. I create communications that turn change chaos into clarity. I am an award-winning communications executive who helps companies achieve their business objectives through strategic communications that inform, engage, and INSPIRE your employees, driving positive organizational change.
Results-Driven
Focused on outcomes that support business and employee success
Deep Expertise
30+ years in change management, internal, and executive communications
Fractional Flexibility
Strategic support without the commitment of a full-time hire
Areas of Expertise
Whether it is strategic communications for high-level company initiatives, change management, executive visibility, storytelling, or anything in between, I will work with you to identify the most effective and impactful solution and ensure that communications align with the needs of your business and employees.
I’m excited to work with you!
Change Management
Organizational change and transformation
Mergers, acquisitions, expansions, and divestitures
HR and IT programs/systems implementations
Operational initiatives
Stakeholder analysis, communication strategy, message development
Open Enrollment and benefits messaging
Internal Communications
Communication strategy development and planning
Communication audits with channel/distribution review
Storytelling and content creation
Employee engagement surveys and programs
Crisis communication planning
Video scripts and production
Intranet and digital workplace design/redesign and launch
Executive Communications
Executive communication strategy, coaching, and engagement
Speechwriting and presentation development
Leadership messaging strategies and tactics
Manager and front-line communication strategy and coaching
Leader appointments/departures
Ongoing coaching and support
Hi! I'm Susan Straub.
I am an award-winning communications executive with 30+ years of proven experience in developing and implementing strategic communications programs that help companies achieve their business objectives, drive positive change, and create a culture of engagement. I help CEOs, senior executives, and leaders communicate effectively with engaging messaging that resonates with the audience, building pride in the company and confidence in the leader.
A builder and a fixer at heart, I am a creative problem solver and storyteller. I specialize in strategic communications for high-level company initiatives, change management, executive, HR, marketing, IT, and crisis communications.
About The Name
A concierge’s primary role is to provide personalized assistance and services. The term "concierge" originates from the French word meaning "keeper of the keys," and historically, concierges were responsible for attending to the needs of nobility and ensuring their safety and comfort. In the modern context, a Communication Concierge is a knowledgeable and resourceful expert offering a wide range of services to organizations seeking communications leadership and support.
Let's talk!
Susan@CommunicationConcierge.com
Plano, Texas
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