Services
About The Name
A concierge’s primary role is to provide personalized assistance and services. The term "concierge" originates from the French word meaning "keeper of the keys," and historically, concierges were responsible for attending to the needs of nobility and ensuring their safety and comfort. In the modern context, a Communication Concierge is a knowledgeable and resourceful expert offering a wide range of services to organizations seeking communications leadership and support.
How May I Assist You?
Fractional Communication Leadership
Expert communication leadership for ~10-20 hours per week
Establish and build new communication functions for small and mid-sized companies
Communications channel assessment, strategy development, and plan outline
Crisis and issues management
Organizational change and transformation
Team management including hiring, training, and development
3-month minimum commitment
Internal Communications
Communication strategy development and planning
Communication audits with channel/distribution review
Storytelling and content creation
Employee engagement surveys and programs
Crisis communication planning
Video scripts and production
Intranet and digital workplace design/redesign and launch
Executive Communications
Executive communication strategy, coaching, and engagement
Speechwriting and presentation development
Leadership messaging strategies and tactics
Manager and front-line communication strategy and coaching
Leader appointments/departures
Ongoing coaching and support
Change Management
Organizational change and transformation
Mergers, acquisitions, expansions, and divestitures
HR and IT programs/systems implementations
Operational initiatives
Stakeholder analysis, communication strategy, message development
Open Enrollment and benefits messaging
Why Work with Me?
Inform. Engage. Inspire.
I build and fix internal communications and I turn CEOs and other leaders into communication rock stars. I am an award-winning communications executive who helps companies achieve their business objectives through strategic communications that inform, engage, and INSPIRE your employees, driving positive organizational change.
Whether it is strategic communications for high-level company initiatives, change management, executive visibility, storytelling, or anything in between, I will work with you to identify the most effective and impactful solution and ensure that communications align with the needs of your business and employees.
With more than 30 years of communications experience and leadership, I provide the expertise and strategic know-how to tell your story, drive alignment, and build engagement.
I’m excited to work with you!
Your Pain. My Solutions.
- Leadership for Communication departments
- Strategic communication planning
- Employee engagement
- Change management communications
- Information overload/scarcity
- Merger & Acquisition communications
- Leader trust and visibility
- Deskless worker communications
- Intranet builds and rebuilds
Let's talk!
Susan@CommunicationConcierge.com
Plano, Texas
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